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Managing a drive-thru order effectively is crucial to ensuring customer satisfaction and order accuracy. Confirming the order and ensuring accuracy is the right approach because it reduces the chances of mistakes in the customer's order. This practice involves repeating the order back to the customer and verifying that they received everything they requested.

By confirming the details of the order, employees help build trust with the customer and enhance their overall experience. It not only minimizes potential errors that could lead to customer dissatisfaction, but it also fosters a more efficient workflow by addressing any discrepancies before the order is completed. This method demonstrates attentiveness and care for the customer's needs, which can lead to repeat business and positive word-of-mouth.

While speed is important in a drive-thru context, prioritizing accuracy over speed ultimately contributes to a better service experience for the customer. This is why focusing on confirmation and accuracy is the most effective management strategy for drive-thru orders.